The #1 Mistake When Choosing a Business Phone Service

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It doesn’t matter if you’re starting a new venture or modernizing your current business operations, it’s always important to consider your options and your business needs when choosing a business phone service. While the choice might seem very straightforward and uncomplicated, it is expected that you evaluate various features and functionalities offered by your desired business phone service provider while considering the nature and processes of your business operations. Oftentimes, business owners have a hard time choosing a phone system, so they simply settle for the cheapest or most notable service provider. When it comes to selecting a business phone system provider, it is important  to consider your options carefully and choose a business phone solution that has features well-suited to your operations. Many people unknowingly settle for service providers that are unable to meet the demands of their operations. At Unite, we strongly recommend that you evaluate every one of your requirements before making your choice. With an unwavering commitment towards customer satisfaction, we recommend compatibility over every other consideration. The Biggest Mistake: Choosing a Business Phone Service That’s Popular But Incompatible The number one mistake made when choosing a business phone service is choosing based on the company’s popularity rather than business compatibility. Many individuals choose service providers because they are widely held or widely recognized. While this might seem like an expedient option, there is a fifty-fifty chance that the service is suited to your business needs. In cases where the service is not compatible, you could be reducing profitability or jeopardizing your revenue. Expectedly, most people forfeit their payments and opt for a different service provider once they realize they have made an unsustainable choice.  At Unite, we recommend that you make sufficient inquiries before you make your choice. Correcting the Issue: Match Business Requirements With Service Features The solution to avoid choosing the wrong service: Meticulously itemize your business requirements! When it comes to getting a phone service that delivers optimum support and satisfaction, it is highly recommended that you meticulously itemize your requirements. When you have a clear insight into what your business requirements are, it becomes easier to choose the ideal business phone service provider. However, there are certain features that your service provider must deliver on. These features include:
  • Ability to guarantee desired call capacity 
  • Ability to deliver every functionality that you require
  • Making all charges known and working within your selected financial plan
  • Delivering top notch customer service, 
  • Offering around-the-clock client support
Business Phone Systems Unite Offers At Unite, we maintain that all of the aforementioned features must be provided by a credible and reliable service provider. In addition, we offer an inclusive range of solutions while carefully considering your unique business needs to deliver highly customized service. Unite offers a wide range of features to streamline business services including:  Let us help you select a solution that is tailored to your business needs. Do you want a widely held brand that is ineffective for achieving your business goals or a solution that is highly compatible with your operations? Make the switch to Unite today for business communications solutions that are tailored to your distinctive needs!

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
 
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
 
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

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I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 

 

One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.

 

I’m Christine Nicoll, and I work at Unite. Visit us at unite.ca

Christine Nicoll

Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

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I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate