Category Archives: Business Phone Solutions

10 things you need to know about VOIP

Are you familiar with VoIP? It stands for “Voice-over Internet Protocol” and it’s got so many more hidden facts and features that you may not know about. Read on to learn how to maximize this solution for your business along with an interesting fact or two!

VoIP’s humble beginnings

VoIP can be traced back all the way to the very birth of the internet. The foundation of VoIP actually lies in the first real time voice sample sent between two computers via the ARPANET. This sample was sent at 16kb/s and happened on August 1974 in the Information Sciences Institute’s lab. ARPANET is more commonly thought of as the world wide web’s predecessor. The first two-way communication? This took place in December 1974.

Better data collection

VoIP is different than a traditional telephone system. What makes it most valuable to a business? It could be the data collection factor depending on what kind of business you’re operating. Because VoIP is a web-based system, it has the ability to gather a number of different facts about a caller in real-time. In addition to information about your customers, you can also gather data about your employees. Keep tabs their productivity and be proactive about time-wasting activities that may be occurring in your office. A great tool for streamlining your small business processes!

VoIP is growing rapidly

Because of its easy accessibility, VoIP is quickly spreading across the world. Between 1998 and 2002, VoIP consisted of only 1% to 3% of voice calls made worldwide. However, by 2003, this number had grown to about 25%. VoIP is especially useful for businesses who have employees (or customers) spread out nationally or internationally. Long-distance connection has become much more common and simpler to do with VoIP on your side. Today, easier access to the internet and to computers has caused purchased VoIP call minutes to skyrocket into the billions.

Additional features versus other telecom solutions

VoIP is loaded with additional features that traditional telecom solutions often cannot provide. Depending on your package, VoIP can provide voicemail to email transcription, call screening, customized hold music, do not disturb settings, conferencing, and more. Talk to your VoIP provider to see what features your service allows for.

Easy to install

Because it only utilizes an internet connection, VoIP installation is often fast and easy. Oftentimes, no additional hardware is needed. Your VoIP package will also be much easier to scale up and down in your office than traditional phone systems because of its easy functionality. VoIP is a telecom solution that’s truly low-maintenance.

Flexibility galore

Internet telephones can make remote work much easier. VoIP can be used anywhere, anytime as long as you have a wi-fi connection. This allows for your employees to be on the move, but still remain connected.

Better sound quality

Crisp and clear sounding phone calls still remain a mystery on most traditional telecom services. However, VoIP provides the ability for more high definition sound at higher frequencies, allowing for you to have a crisper connection while on a call with an important client.

No phone needed?!

That’s right — and this may be the most mind boggling fact of VoIP (what we think of as a phone-type solution). It’s actually not necessary to have a phone! Utilizing internet technology means that you can receive home or business calls from your laptop, tablet, or desktop computer. Receive calls wherever and whenever, as long as you’re connected to the internet.

 

Learn more about Unite’s VoIP solution and how it can benefit your business!

https://www.unite.ca/solutions/unite-hosted-pbx/

#1 Mistake We Make When Choosing a Phone Service

It does not matter if you are starting a new venture or modernizing your current operations, you will still have to decide on the most suitable and profitable phone service solution.

While the choice might seem very straightforward and uncomplicated, it is expected that you evaluate various features and functionalities offered by your desired service provider while considering the nature and processes of your business operations.

Expectedly, most people have a hard time making the right choice, so they simply settle for a notable service provider. When it comes to selecting a service provider company, it comes highly recommended that you choose a solution that is well-suited to your operations. Many people settle for service providers that are unable to meet the demands of their operations.
At Unite, we strongly recommend that you evaluate every one of your requirements before making your choice.

With an unwavering commitment towards customer satisfaction, we recommend compatibility over every other consideration.

  • Widely held but incompatible: Many individuals choose service providers because they are widely held or widely recognized. While this might seem like an expedient option, there is fifty-fifty chance that the service is suited to your business needs. In cases where the service is not compatible, you could be reducing profitability or jeopardizing your revenue. Expectedly, most people forfeit their payments and opt for a different service provider once they realize they have made an unsustainable choice. At Unite, we recommend that you make sufficient inquiries before you make your choice.
  • Meticulously itemize your requirements: When it comes to getting a phone service that delivers optimum support and satisfaction, it comes highly recommended that you meticulously itemize your requirements. When you have a clear insight into what your requirements are, it becomes easier to choose the ideal service provider. However, there are certain features that your service provider must deliver on. These features include being able to guarantee tour desired call capacity, being able to deliver every functionality that you require, make all charges known, works within your selected financial plan, delivers topnotch service, offers round-the-clock client support.

 

What we offer
At Unite, we maintain that all of the aforementioned features must be provided by a credible and reliable service provider. In addition, we offer an inclusive range of solutions while carefully considering the peculiarities of your operations to deliver highly customized service.
Let us help you select a solution that is tailored to your business needs.

Do you want a widely held brand that is ineffective on your turf or a solution that is highly compatible with your operations? If you crave efficiency and profitability, then the answer is a resounding yes to the latter!

Make the switch to Unite today for business communications solutions that are tailored to your distinctive needs!

Who has Bell Single Number Reach alternatives?

Bell has recently terminated their Bell Single Number Reach solution, which has left numerous customers in the dark with a service that is no longer being maintained. Luckily for those who are looking to switch providers to find a Single Number Reach alternative, numerous smaller Canadian telecoms have stepped up.

 

Unite Communications provides a Single Number Reach alternative package that is cost-effective and maintained by your own account manager. Unite’s Single Number Reach program can incorporate any number of solutions including: a virtual attendant, a fax number, conference lines, remote office numbers, and more. Never miss a call again, no matter where you are when the call comes through.

 

What is a Single Number Reach solution? Read about it in full detail here.

How do I get a 1-800 number for my business?

A toll-free 800 telephone number is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. It may also be called a freephone number. For the calling party, a call to a toll-free number from a landline is free of charge.

 

A 1-800 number is one of the easiest ways for your customers to reach you and to establish a nationwide professional presence. A toll-free number can be designed specifically for the customer or business who is looking to enhance their brand. For example, a window replacement company may select a vanity toll-free number that can be spelled on the telephone keypad as 1-800-WIN-DOWS.

 

Unite offers a 1-800 solution for businesses looking to adopt a toll-free number. If you’re looking to change from a major competitor in Canada, Unite will help you maintain your existing phone numbers as well as set up a 1-800 number to help your business grow.

How does a virtual phone number work?

A virtual number is a telephone number without a directly associated phone line. Often, a virtual phone number is programmed to route directly to a selected phone number selected by the customer — this can vary between a fixed office phone, a mobile phone, or a VOIP phone. Virtual phone numbers are usually able to use existing phone lines and hardware without the need to upgrade the current system.

 

Unite’s Hosted PBX solution is VOIP (Voice-Over IP) based. This solution offers clients a virtual phone number as a solution for businesses looking to decrease hardware costs, improve efficiency, and move into the modern day communications setting. The use of Unite’s Hosted PBX system can also cut down on long distance calling costs.