Category Archives: Business Phone Solutions

What is VoIP and is it important for businesses in 2021?

If you’re a business owner looking for a new telecommunications system, you’ve no doubt read about or heard of the term “VoIP”. But what does it mean?

VoIP stands for “Voice over Internet Protocol” and you’ve likely already used it in your personal or professional life. In simpler terms, it refers to a telecommunication system that leverages your internet connection to make audio calls. 

Woman talking on the phone

Zoom and Skype both use VoIP technology to connect your audio. So does Facebook Messenger. But it’s not only for social media and internet platforms. 

Many telecommunications companies today are harnessing the power of VoIP systems to offer higher quality phone and fax solutions to businesses at more competitive prices.

The Advantages of VoIP

A VoIP service can really benefit your business. For one thing, switching from a broadband connection will significantly reduce your costs, in some cases up to 50%. A hosted PBX system doesn’t require expensive and cumbersome hardware on site, which means there won’t be extra repair and maintenance fees. These are already included in your monthly subscription price.

Another benefit is that VoIP allows you to make a call from anywhere with an internet connection. What’s more, if you’re unable to answer the call, you can direct the call to someone else or get your voicemail emailed to you. This gives you much more flexibility if you travel often or have a decentralized workforce. Plus, your virtual phone number travels with you wherever you go. That means your customers and colleagues can reach you on the same number they’re already familiar with while you’re overseas or even if you change business addresses.

Woman waiting for a fax

VoIP also scales easily as your business grows and offers enhanced features like virtual attendant and conferencing. Plus, you can enjoy clear voice quality as long as you have a strong internet connection with good bandwidth.

Investing in VoIP for your business

While it’s possible to get by with a free VoIP service, it’s not ideal for a business. You’re much better off investing in a secure system, especially if you’re sharing sensitive client or business information over the phone. VoIP systems leverage the security features of IP technology, such as encryption, to protect your data. A trustworthy VoIP provider will also guarantee a reliable connection so you don’t drop a call during an important business meeting with a customer. This reliability and safety translates into perceived value in the eyes of your customers.

Unite Communications offers exceptional VoIP services at a fraction of the cost of other providers. We provide custom telecommunications solutions to meet your business needs, including a hosted PBX, a unified virtual phone number, a virtual attendant, conferencing and much more. Plus you’ll get around the clock security and monitoring. While the big guys increase their prices almost annually, we’re always looking for ways to decrease our prices all while providing you with more value.

Switch today to get more of what you need — and less of what you don’t.

Photo of businessman using VOIP on laptop

10 things you need to know about VOIP

Are you familiar with VoIP’? VoIP stands for ‘Voice-over Internet Protocol’ and allows users to make and receive calls on a variety of different devices, from smartphones to computers anywhere in the world. Even if you’re familiar with the basics of VoIP, there are many incredible features that you may not know about. Read on to learn how to maximize VoIP solutions for your business.

VoIP’s humble beginnings

VoIP can be traced back all the way to the very birth of the internet. The foundation of VoIP actually lies in the first real time a voice sample was sent between two computers via the ARPANET. This sample was sent at 16kb/s and happened in August of 1974 in the Information Sciences Institute’s lab. ARPANET is more commonly thought of as the world wide web’s predecessor. The first two-way communication on the internet? This happened over 50 years ago.

VoIP Enhances Data Collection

VoIP is different from a traditional telephone system. What makes it most valuable to a business? It could be the data collection factor depending on what kind of business you’re operating. Because VoIP is a web-based phone system, it has the ability to gather a number of different facts about a caller in real-time. In addition to information about your customers, you can also gather data about your employees. Keep tabs on their productivity and be proactive about time-wasting activities that may be occurring in your office. Overall, VoIP is a great tool for streamlining your small business processes!

VoIP is growing rapidly

Because of its easy accessibility, VoIP is quickly spreading across the world. Between 1998 and 2002, VoIP consisted of only 1% to 3% of voice calls made worldwide. However, by 2003, this number had grown to about 25%. VoIP is especially useful for businesses who have employees (or customers) spread out nationally or internationally. Long-distance connection has become much more common and simpler to do with VoIP on your side. Today, easier access to the internet and to computers has caused purchased VoIP call minutes to skyrocket into the billions.

Additional features versus other telecom solutions

VoIP is loaded with additional features that traditional telecom business solutions often cannot provide. Depending on your package, VoIP can provide voicemail to email transcription, call screening, customized hold music, do not disturb settings, phone conferencing, and more. Talk to your Canadian VoIP provider to see what features your service allows for.

Easy to install

Because it only utilizes an internet connection, VoIP installation is fast and easy. Oftentimes, no additional hardware is needed. Your VoIP package will also be much easier to scale up and down in your office than traditional phone systems because of its easy functionality. VoIP is a telecom solution that’s truly low-maintenance.

Flexibility galore

Internet telephones can make remote work much easier. VoIP can be used anywhere, anytime as long as you have a wi-fi connection. This allows for your employees to be on the move, but still remain connected as well as connect to other coworkers and clients on any of their devices

Better sound quality

Crisp and clear sounding phone calls still remain a mystery on most traditional telecom services. However, VoIP provides the ability for more high definition sound at higher frequencies, allowing for you to have a crisper, higher quality connection while on a call with an important client.

No phone needed?!

That’s right — with VoIP services, you don’t need a physical phone. This is one of the most important facts about VoIP (what we think of as a phone-type solution). Although optional, it’s actually not necessary to have a phone! Utilizing internet technology means that you can receive home or business calls from your laptop, tablet, or desktop computer. Receive calls wherever and whenever, as long as you’re connected to the internet.

 

Learn more about Unite’s VoIP solution and how it can benefit your business!

Photo of businesswoman using VOIP Canada best PBX virtual phone number

The #1 Mistake When Choosing a Business Phone Service

It doesn’t matter if you’re starting a new venture or modernizing your current business operations, it’s always important to consider your options and your business needs when choosing a business phone service.

While the choice might seem very straightforward and uncomplicated, it is expected that you evaluate various features and functionalities offered by your desired business phone service provider while considering the nature and processes of your business operations.

Oftentimes, business owners have a hard time choosing a phone system, so they simply settle for the cheapest or most notable service provider. When it comes to selecting a business phone system provider, it is important  to consider your options carefully and choose a business phone solution that has features well-suited to your operations. Many people unknowingly settle for service providers that are unable to meet the demands of their operations.

At Unite, we strongly recommend that you evaluate every one of your requirements before making your choice.

With an unwavering commitment towards customer satisfaction, we recommend compatibility over every other consideration.

The Biggest Mistake: Choosing a Business Phone Service That’s Popular But Incompatible
The number one mistake made when choosing a business phone service is choosing based on the company’s popularity rather than business compatibility.

Many individuals choose service providers because they are widely held or widely recognized. While this might seem like an expedient option, there is a fifty-fifty chance that the service is suited to your business needs. In cases where the service is not compatible, you could be reducing profitability or jeopardizing your revenue. Expectedly, most people forfeit their payments and opt for a different service provider once they realize they have made an unsustainable choice. 

At Unite, we recommend that you make sufficient inquiries before you make your choice.

Correcting the Issue: Match Business Requirements With Service Features
The solution to avoid choosing the wrong service: Meticulously itemize your business requirements! When it comes to getting a phone service that delivers optimum support and satisfaction, it is highly recommended that you meticulously itemize your requirements.

When you have a clear insight into what your business requirements are, it becomes easier to choose the ideal business phone service provider. However, there are certain features that your service provider must deliver on. These features include:

  • Ability to guarantee desired call capacity 
  • Ability to deliver every functionality that you require
  • Making all charges known and working within your selected financial plan
  • Delivering top notch customer service, 
  • Offering around-the-clock client support

Business Phone Systems Unite Offers

At Unite, we maintain that all of the aforementioned features must be provided by a credible and reliable service provider. In addition, we offer an inclusive range of solutions while carefully considering your unique business needs to deliver highly customized service. Unite offers a wide range of features to streamline business services including: 

Let us help you select a solution that is tailored to your business needs.

Do you want a widely held brand that is ineffective for achieving your business goals or a solution that is highly compatible with your operations?

Make the switch to Unite today for business communications solutions that are tailored to your distinctive needs!

Photo of businessman dialing virtual phone number phone systems with white text on a red background "Bell single number reach alternative"

Who has Bell Single Number Reach alternatives?

Bell has recently terminated their Bell Single Number Reach solution, which has left numerous customers in the dark with a service that is no longer being maintained. Luckily for those who are looking to switch providers to find a Single Number Reach alternative, numerous smaller Canadian telecoms have stepped up.

 

Unite Communications provides a Single Number Reach alternative package that is cost-effective and maintained by your own account manager. Unite’s Single Number Reach program can incorporate any number of solutions including: a virtual attendant, a fax number, conference lines, remote office numbers, and more. Never miss a call again, no matter where you are when the call comes through.

 

What is a Single Number Reach solution? Read about it in full detail here.

Photo of red rotary phone and red horizontal bar with white text "get a 1-800 number for your business"

How do I get a 1-800 number for my business?

A toll-free 800 telephone number is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. It may also be called a freephone number. For the calling party, a call to a toll-free number from a landline is free of charge.

 

A 1-800 number is one of the easiest ways for your customers to reach you and to establish a nationwide professional presence. A toll-free number can be designed specifically for the customer or business who is looking to enhance their brand. For example, a window replacement company may select a vanity toll-free number that can be spelled on the telephone keypad as 1-800-WIN-DOWS.

 

Unite offers a 1-800 solution for businesses looking to adopt a toll-free number. If you’re looking to change from a major competitor in Canada, Unite will help you maintain your existing phone numbers as well as set up a 1-800 number to help your business grow.

Photo of hand holding a cutout of a cloud to the sky

How does a virtual phone number work?

A virtual number is a telephone number without a directly associated phone line. Often, a virtual phone number is programmed to route directly to a selected phone number selected by the customer — this can vary between a fixed office phone, a mobile phone, or a VOIP phone. Virtual phone numbers are usually able to use existing phone lines and hardware without the need to upgrade the current system.

 

Unite’s Hosted PBX solution is VOIP (Voice-Over IP) based. This solution offers clients a virtual phone number as a solution for businesses looking to decrease hardware costs, improve efficiency, and move into the modern day communications setting. The use of Unite’s Hosted PBX system can also cut down on long distance calling costs.