Tag Archives: voice over ip

Photo of hand holding a cutout of a cloud to the sky

How does a virtual phone number work?

A virtual number is a telephone number without a directly associated phone line. Often, a virtual phone number is programmed to route directly to a selected phone number selected by the customer — this can vary between a fixed office phone, a mobile phone, or a VOIP phone. Virtual phone numbers are usually able to use existing phone lines and hardware without the need to upgrade the current system.


Unite’s Hosted PBX solution is VOIP (Voice-Over IP) based. This solution offers clients a virtual phone number as a solution for businesses looking to decrease hardware costs, improve efficiency, and move into the modern day communications setting. The use of Unite’s Hosted PBX system can also cut down on long distance calling costs.

Photo of business person holding VOIP Canada services cellphone with camera app open capturing the image of the horizon facing a sunset on a beach

Is a Cloud-Based Phone System Right for My Business?

Cloud technology has made its way into many aspects of business, from data storage to development platforms. Cloud-based phone systems provide an opportunity for companies to upgrade their existing phone service, but some decision-makers are hesitant to embrace the cloud until they know whether it’s right for their business. Use this guide to learn the answers to the most common questions about cloud-based phone systems.

How does a cloud-based phone system work?

Similar to other cloud-based technology, the vendor sets up and configures the phone system with their resources. The business connects to the cloud-based phone system over the internet to access the service without needing to deploy it on-site.

What makes cloud-based phone systems different from the company’s current solution?

A traditional PBX commercial phone system requires a significant resource investment to house the necessary equipment. The upfront cost is significant, and the company also needs a place to store the hardware. A cloud-based system eliminates the need for PBX equipment, as the cloud provider handles all of the hardware on their end. The setup and configuration process are streamlined due to the cloud, which makes changing settings and features an easy process.

How does a company benefit from adopting a cloud-based phone system?

Cloud-based phone systems incorporate advanced features that would be expensive or impossible to attain through a PBX-based system. Eliminating the upfront equipment purchase makes these systems more accessible to small- and medium-sized companies. Ongoing cost-efficiency comes from working with a vendor that provides continual upgrades and handles maintenance and troubleshooting. Businesses can upgrade and downgrade their service as their needs change, and they can quickly get up and running.

Can companies transfer their numbers to cloud-based systems?

Organizations can seamlessly shift their existing numbers to the new system, eliminating the need to update company materials. Keeping the same number also conveys professionalism to the business’ customers and clients.

Is the cloud reliable?

Cloud-based phone systems often end up being more reliable than on-site PBX systems. Companies that have electrical outages or other disasters occurring at their main headquarters can still access cloud-based phone systems since the equipment is at a different geographical location. This redundancy makes it possible to continue normal phone operations even if the rest of the company’s systems are down.

Will cloud-based phone systems become obsolete shortly?

Cloud-based technology has the advantage of being continually developed by the provider to incorporate the latest innovations. Companies automatically receive improvements to their service whenever they’re added.

Is a cloud-based system right for a small or medium business?

Some companies may rely on a basic business phone or even their personal cell phones to handle their offices’ communication needs. One reason they use this approach is due to the expensive investment required for PBX systems. Cloud-based systems offer product tiers that are suitable for small businesses while giving medium-sized businesses the features they need to continue expanding.

Is your organization interested in seeing the power of cloud-based phone systems for yourself? Whether you want to decrease your voice communication costs, need a professional system for connecting with customers or you’re seeking the flexibility of the cloud, you stand to benefit from adopting this robust technology.

Contact us today to get more information about the right cloud-based phone system for your company.

Photo of businessman dialing VOIP Canada Business phone systems on cellphone

How VoIP & Hosted Solutions Are Impacting Office Communications

Cloud technology is becoming an integral part of office communications, which is drifting from the standard Private Branch Exchange (PBX) technology. The switch to cloud-based VoIP systems puts more focus on collaboration or Unified Communications technology – a functionalities layer that runs over top the PBX system.

Your PBX system is equipped to sustain a voice calling platform for your office. This technology does not allow for more modern communication methods like e-mail and video call. With collaboration solutions, all these technological breakthroughs in communication can work alongside a traditional PBX system.


How Hosted PBX Systems Work for Office Workplaces

Cloud-based phone systems take standard VoIP protocols and implement PBX functionality. This feature makes it possible for the cloud VoIP to take on PBX features, all without needing to install any hardware. Hosted PBXs come with more empowering features, such as auto attendant, conference calling, mobile calling, email integration and web-based interface.

The switch to cloud communications will result in real savings. The estimates suggest that a new business will save as much as 90 percent on international call costs. Likewise, local calling rates will go down by 40 percent as a result of converting from a standard business calling solution. Furthermore, initial installation expenses are not a concern like they are with traditional enterprise phone systems, as the setup process is mostly software-based.


Working Remote With Cloud VoIP Communications Technology

Traditional phone service providers typically fall short when used by staff that is on the road rather than always in the office. The entire team can maintain healthy communications through the flexibility of a cloud VoIP solution. Any type of mobile device on Wi-Fi or with data (laptop, smartphone, tablet, etc.) will be able to run on the hosted telecom system.

Hosted PBX communications technology makes it possible to forward calls from within the office to mobile lines. This function will not modify the customer service experience one bit, as the destination phone number will not be shown to the caller. The remote-working staff member will also be able to call the hosted PBX system first and then make calls from within it, so outgoing calls are also masked.


Cloud-based VoIP vs. Hosted PBX: What’s the Difference?

There’s a little confusion surrounding these two terms. Cloud VoIP refers to any VoIP system that runs through a cloud server. The cloud services are supported by VoIP companies and supplied to many clients, which makes the average cost more affordable for those clients.

The downside of cloud phone services is the lack of predictability determination within the software. These services cannot catch expected usage spikes, and when they happen, it can drag down the sustainability network-wide. The result is the potential for a single user to max out the usage volume or storage capacity for the entire office. If an overage is expected, a hosted PBX solution will prevent network instability.

In short, hosted PBX solutions offer a higher level of efficiency for large-scale businesses due to their “pay-per-seat” pricing models. But, the cloud PBX solution offers more reliability for smaller businesses trying to scale because of its “pay-for-use” pricing model.



VoIP and hosted solutions are changing the enterprise communications technology game. The result is cheaper telephone customer service, as well as more fluent interoffice and team collaboration. These office telecom products come at varying price points – it all depends on the features you wish to deploy.

If UC communication systems like hosted PBX (Unite) seem right for your business, reach out for a quote based on your office’s telecom needs.