10 things you need to know about VOIP

Are you familiar with VoIP? It stands for “Voice-over Internet Protocol” and it’s got so many more hidden facts and features that you may not know about. Read on to learn how to maximize this solution for your business along with an interesting fact or two!

VoIP’s humble beginnings

VoIP can be traced back all the way to the very birth of the internet. The foundation of VoIP actually lies in the first real time voice sample sent between two computers via the ARPANET. This sample was sent at 16kb/s and happened on August 1974 in the Information Sciences Institute’s lab. ARPANET is more commonly thought of as the world wide web’s predecessor. The first two-way communication? This took place in December 1974.

Better data collection

VoIP is different than a traditional telephone system. What makes it most valuable to a business? It could be the data collection factor depending on what kind of business you’re operating. Because VoIP is a web-based system, it has the ability to gather a number of different facts about a caller in real-time. In addition to information about your customers, you can also gather data about your employees. Keep tabs their productivity and be proactive about time-wasting activities that may be occurring in your office. A great tool for streamlining your small business processes!

VoIP is growing rapidly

Because of its easy accessibility, VoIP is quickly spreading across the world. Between 1998 and 2002, VoIP consisted of only 1% to 3% of voice calls made worldwide. However, by 2003, this number had grown to about 25%. VoIP is especially useful for businesses who have employees (or customers) spread out nationally or internationally. Long-distance connection has become much more common and simpler to do with VoIP on your side. Today, easier access to the internet and to computers has caused purchased VoIP call minutes to skyrocket into the billions.

Additional features versus other telecom solutions

VoIP is loaded with additional features that traditional telecom solutions often cannot provide. Depending on your package, VoIP can provide voicemail to email transcription, call screening, customized hold music, do not disturb settings, conferencing, and more. Talk to your VoIP provider to see what features your service allows for.

Easy to install

Because it only utilizes an internet connection, VoIP installation is often fast and easy. Oftentimes, no additional hardware is needed. Your VoIP package will also be much easier to scale up and down in your office than traditional phone systems because of its easy functionality. VoIP is a telecom solution that’s truly low-maintenance.

Flexibility galore

Internet telephones can make remote work much easier. VoIP can be used anywhere, anytime as long as you have a wi-fi connection. This allows for your employees to be on the move, but still remain connected.

Better sound quality

Crisp and clear sounding phone calls still remain a mystery on most traditional telecom services. However, VoIP provides the ability for more high definition sound at higher frequencies, allowing for you to have a crisper connection while on a call with an important client.

No phone needed?!

That’s right — and this may be the most mind boggling fact of VoIP (what we think of as a phone-type solution). It’s actually not necessary to have a phone! Utilizing internet technology means that you can receive home or business calls from your laptop, tablet, or desktop computer. Receive calls wherever and whenever, as long as you’re connected to the internet.

 

Learn more about Unite’s VoIP solution and how it can benefit your business!

https://www.unite.ca/solutions/unite-hosted-pbx/